The number plate and/or driving licence can be found on the outside of the box, in a plastic sleeve on the side. Please check all sides first. Still can't find it? Then send us photos of all sides of the box. Once we've looked at the photos, we'll get in touch with you.

The delivery time depends on the destination country. Orders placed before 13:00 are usually dispatched the same working day.

Estimated delivery times per country:

• Belgium / Netherlands: 1 working day
• France: 2–3 working days
• Germany: 1–2 working days
• Spain: 3 working days
• Italy: 2–4 working days
• Portugal: 4 working days
• UK: 2–3 working days
• Austria: 2 working days
• Finland: 4 working days
• Sweden: 3–4 working days
• Ireland: 4–5 working days
• Denmark: 2 working days
• Bulgaria / Croatia: 4 working days
• Slovenia: 3 working days
• Poland: 2–3 working days
• Slovakia: 3 working days
• Romania: 3 working days
• Czech Republic: 2–3 working days

Please note: delivery times are a guide and may vary due to external factors such as busy periods at the carrier or customs clearance. For full details, please see our delivery policy.

As soon as your order has been dispatched, you'll automatically receive a track & trace email with a personal tracking link.

With this link you can follow the status of your parcel. On the tracking page you can enter your postcode to see more information about your order, such as the delivery status and the expected delivery time.

Haven't received a track & trace email? Then first check your spam or junk mail folder. If you can't find the email there, please get in touch with our customer service using the contact form on our website.

Did your product arrive damaged, defective, incomplete or was the wrong item delivered? Then please contact our customer service. We'll resolve this for you as quickly as possible and, where applicable, arrange a collection or a returns label.

If you'd like to return a product for another reason, such as a change of mind or an exchange for a different model, you can do so within 30 days of receipt. In this case, you are responsible for returning the product yourself.

Conditions for returns:

• The product must be returned unused, in as-new condition and in its original packaging
• Where possible, the product should be fully disassembled
• If disassembly is not possible, the product must be carefully packed to protect it

Once received, the product will be checked within 3–5 working days. As soon as the return has been approved, the amount will be refunded. Please allow a processing time of 3–5 working days before the amount appears on your original payment method.

To register a return, please contact us using the contact form on our website.