Statement of (non-)receipt

Has your parcel not arrived? Download the carrier's form in your language below, complete it in full, sign it, and return it as indicated in the email from our customer service.

Parcel not received? / Parcel not received? / Parcel not received? / Parcel not received? Download the form from your carrier in your language below.

DPD

• Dutch – Declaration of non-receipt (PDF)
• French – Confirmation of non-receipt (PDF)
• German – Declaration of Non-Receipt (PDF)
• English – Declaration of Non-Receipt (PDF)
• Spanish – Declaration of non-receipt (PDF)

DHL

• Dutch – Declaration of receipt or non-receipt (PDF)
• French – Declaration of receipt or non-receipt (PDF)
• English – Declaration of receipt or non-receipt (PDF)