First, check your spam folder. If there's nothing there, please contact our customer service so we can check if you entered your email address correctly.

You can pay safely and easily with a range of trusted payment methods. Depending on your location, the following options are available:

• PayPal – pay securely without having to re-enter your card or bank details
• iDEAL – for customers in the Netherlands, pay directly via your own bank
• Apple Pay – fast and easy mobile payments via iPhone or Apple Watch
• Bancontact – pay with your Belgian bank card
• Visa & Mastercard – credit cards accepted worldwide, for extra flexibility
• Klarna (Buy Now, Pay Later) – enjoy your purchase immediately and pay later (if available)

All payments are processed through secure payment providers, so that your order is handled safely and reliably.

The number plate and/or driving licence can be found on the outside of the box, in a plastic sleeve on the side. Please check all sides first. Still can't find it? Then send us photos of all sides of the box. Once we've looked at the photos, we'll get in touch with you.

Yes. Our electric ride-on vehicles comply with the applicable European safety and quality standards and are CE certified. The products have been tested in accordance with the relevant regulations and are suitable for safe use by children. Adult supervision is recommended.

For immediate support, we recommend our live chat. For more detailed questions, you can fill in the contact form and our team will reply as soon as possible.

Yes. Our electric ride-on vehicles comply with the applicable European safety and quality standards and are CE certified. The products have been tested in accordance with the relevant regulations and are suitable for safe use by children. Adult supervision is recommended.

The following applies to all our products: 2-year legal warranty. This warranty covers manufacturing errors and defects present upon delivery.

Wearing parts, such as batteries, wheels and other consumables, are not covered by the standard warranty. For certain products it is possible to extend the warranty expandable with an additional warranty package.

All our products come with a standard warranty of 2 years.

First, check your spam folder. If there's nothing there, please contact our customer service so we can check if you entered your email address correctly.

You can pay safely and easily with a range of trusted payment methods. Depending on your location, the following options are available:

• PayPal – pay securely without having to re-enter your card or bank details
• iDEAL – for customers in the Netherlands, pay directly via your own bank
• Apple Pay – fast and easy mobile payments via iPhone or Apple Watch
• Bancontact – pay with your Belgian bank card
• Visa & Mastercard – credit cards accepted worldwide, for extra flexibility
• Klarna (Buy Now, Pay Later) – enjoy your purchase immediately and pay later (if available)

All payments are processed through secure payment providers, so that your order is handled safely and reliably.

Almost all of our products are delivered as a kit, but don't worry, with the included manual and clear assembly instructions, everything is easy to assemble.

How long a battery lasts depends on the type of battery and how it is used:

• Lithium-ion battery: on average 4–5 years
• Lead-acid battery: on average 2–3 years

To keep the battery in good condition, we recommend charging it at least once a month, even when the vehicle is not being used. Also make sure that the maximum charging time is not exceeded.

A ride-on car has an average charging time of 4 to 8 hours. For the first charge, 10–12 hours is recommended, so the battery can charge fully the first time. Do not exceed the maximum charging time stated in the manual.

Yes, most parts, such as motors, wheels, screws and more, are available. Feel free to get in touch and we'll be happy to help.

Absolutely! Our technical team has extensive knowledge of all our products. Have any questions or run into any problems? Don't worry, we're always here to help!

Unfortunately, our products aren't fond of water adventures. So don't leave them out in the rain or ride through deep puddles. A few drops won't hurt, though!

Most of our quads do not come with a remote control, as they are designed for children who can operate the vehicle independently.

Most electric ride-on cars travel at a speed of between 3 and 6 km/h. The speed can vary depending on the model and voltage, and in many cases it can be adjusted with the parental remote control.

Guide by voltage:

• 6V: approx. 3–4 km/h
• 12V: approx. 3–6 km/h
• 24V: approx. 6–12 km/h

Electric ride-on cars are generally suitable for children aged 1 to 6, depending on the model. We always recommend checking the product description for the exact age range.

From about age 1, children can ride along safely with the help of the parental remote control. From age 2 to 3, many children can drive on their own.

Kids' quad bikes and buggies are perfect for adventures on grass, gravel and other rough surfaces. Always check the product page for the recommended surfaces.

Yes, many of our models have working headlights and sound effects, such as a horn and engine sounds.

You can't always tell straight away from the number of seats whether a ride-on car is a 2-seater. So always check the product specifications to see whether the vehicle is suitable for two children.

You can often recognise a 2-seater model by the steering wheel on one side instead of in the middle. With our filter options you can easily select by number of seats.

Mechanical ride-on horses move forward by means of a mechanical drive system that mimics a natural galloping motion. By moving their own body, the child propels the horse forward, creating a realistic and playful riding experience.

First check the tracking information for more details about the delivery. Sometimes a parcel is left with the neighbours or in a safe place around the house.

Checked everything and still can't find the parcel? Then please contact our customer service. We'll open an investigation with the carrier. Please bear in mind that this investigation can take up to 14 days.

You can check the status of your order via the track & trace link that we sent you by email. By entering your postcode, you'll get more information about the current location of your parcel and the expected delivery.

Haven't received a track & trace link, or is the information incorrect? Then please get in touch with our customer service and we'll help you further.

Unfortunately, this is not always possible, but you can usually choose to have the parcel delivered to a collection point or at a later time via the track & trace link.

Enjoy free delivery on all our products above a minimum order value. The minimum order values and delivery costs differ per country.

Free delivery applies above the following minimum order values:

• Belgium, the Netherlands, France, Germany and Austria: €99
• Spain, Italy, Portugal, the United Kingdom, Ireland and Poland: €119

For orders below these amounts, the following delivery costs apply:

• Belgium: €6.95
• Netherlands: €7.95
• Germany: €8.95
• France: €9.95
• Poland: €11.95
• Austria, Spain, Portugal and Ireland: €12.95
• Italy: €13.95
• United Kingdom: €17.95

A fixed delivery charge always applies to the other countries:

• Finland and Sweden: €20
• Denmark, Bulgaria, Hungary and Slovenia: €35
• Slovakia, Romania and the Czech Republic: €20

Please note: in some cases an extra surcharge may be charged for heavier or bulky parcels, depending on the size or weight of the product. If this applies, it will always be clearly shown at checkout.

The delivery time depends on the destination country. Orders placed before 13:00 are usually dispatched the same working day.

Estimated delivery times per country:

• Belgium / Netherlands: 1 working day
• France: 2–3 working days
• Germany: 1–2 working days
• Spain: 3 working days
• Italy: 2–4 working days
• Portugal: 4 working days
• UK: 2–3 working days
• Austria: 2 working days
• Finland: 4 working days
• Sweden: 3–4 working days
• Ireland: 4–5 working days
• Denmark: 2 working days
• Bulgaria / Croatia: 4 working days
• Slovenia: 3 working days
• Poland: 2–3 working days
• Slovakia: 3 working days
• Romania: 3 working days
• Czech Republic: 2–3 working days

Please note: delivery times are a guide and may vary due to external factors such as busy periods at the carrier or customs clearance. For full details, please see our delivery policy.

As soon as your order has been dispatched, you'll automatically receive a track & trace email with a personal tracking link.

With this link you can follow the status of your parcel. On the tracking page you can enter your postcode to see more information about your order, such as the delivery status and the expected delivery time.

Haven't received a track & trace email? Then first check your spam or junk mail folder. If you can't find the email there, please get in touch with our customer service using the contact form on our website.

We currently deliver to the following countries:

• Belgium
• the Netherlands
• France
• Germany
• Spain
• Italy
• Portugal
• United Kingdom
• Austria
• Finland
• Sweden
• Ireland
• Denmark
• Bulgaria
• Croatia
• Slovenia
• Poland
• Slovakia
• Romania
• the Czech Republic

Please note: unfortunately, we cannot currently deliver to islands. We are working on extra delivery options for islands in the future. For full details, please see our delivery policy.

If you're not at home when your parcel is delivered, the carrier will make another delivery attempt or take the parcel to a collection point. The number of delivery attempts differs per carrier:

• DPD: 1 delivery attempt, then delivery to a collection point
• DHL: 2 delivery attempts, then delivery to a DHL ServicePoint
• UPS: 3 delivery attempts, then delivery to a UPS Access Point

Our carriers (DPD, DHL and UPS) also offer various delivery options, including:

• Delivery to a pre-selected safe place
• Collection from a collection point near you
• Collection from our warehouse in Heusden-Zolder

You can always find the exact delivery options and next steps in the tracking information for your parcel.

Did your product arrive damaged, defective, incomplete or was the wrong item delivered? Then please contact our customer service. We'll resolve this for you as quickly as possible and, where applicable, arrange a collection or a returns label.

If you'd like to return a product for another reason, such as a change of mind or an exchange for a different model, you can do so within 30 days of receipt. In this case, you are responsible for returning the product yourself.

Conditions for returns:

• The product must be returned unused, in as-new condition and in its original packaging
• Where possible, the product should be fully disassembled
• If disassembly is not possible, the product must be carefully packed to protect it

Once received, the product will be checked within 3–5 working days. As soon as the return has been approved, the amount will be refunded. Please allow a processing time of 3–5 working days before the amount appears on your original payment method.

To register a return, please contact us using the contact form on our website.

As soon as we have received and checked the returned product, your refund will be processed within 3 to 5 working days.

After processing, depending on your payment method and bank, it may take a few more working days before the amount appears in your account. You'll automatically receive a confirmation of this by email.

We're sorry to hear that your product arrived damaged. If this happens, please contact our customer service as soon as possible and quote your order number. If possible, please also send photos of the damage, so that we can assess your request more quickly.

Once we've received your report, we'll work with you to find a suitable solution, such as sending a replacement part or replacing the entire product. Our team will do everything it can to handle this for you as quickly and carefully as possible.

Ride-on horses only require attaching the head to the body as indicated in the manual. You do not need to assemble anything else.

Ride-on horses are mainly suitable for indoor use on a flat surface. Some models can also be used outside on smooth paving or a level patio, but avoid sand, gravel, wet surfaces and uneven ground.

No, ride-on horses do not need batteries to operate. Some models do have batteries for sound effects, such as neighing or galloping sounds.

A ride-on horse moves forward through an up-and-down galloping motion by the child. By moving their body and using the footrests, the horse moves without batteries or a motor.

Yes, a push car encourages movement, balance, coordination and muscle development. It also helps children gain more confidence in moving around and walking on their own.

Each push car usually has a maximum load of up to 25 kg. This is stated in the product information. Don't exceed this maximum weight, as it can affect the safety and lifespan of the product.

The child must be able to firmly place both feet on the ground while sitting comfortably on the seat. If the legs are stretched out too far or pulled up too high, the push car is less suitable.

Many push cars are suitable for both indoor and outdoor use. Do check the type of wheels: soft or rubber wheels are often better indoors, while sturdy plastic wheels work well on patios or driveways.

Yes, as long as the push car suits the child's age and development. Choose a sturdy model with stable wheels and rounded edges. Ideally, use the push car under adult supervision.

Push cars are often suitable from about age 1, depending on the model. Always check the recommended age, the seat height and the stability of the push car.

Most models run best on flat surfaces such as paving, tarmac, concrete or a smooth driveway. On grass, gravel, sand or slopes the kids' motorbike performs well, but the battery runs down faster.

Yes, as long as the motorbike suits the child's age and height and is used under supervision. Look for a stable build, good wheels, simple controls and, if needed, stabilisers for extra balance. Always ride the motorbike on a safe, flat surface.

The speed varies per model. Many kids' electric motorbikes travel at about 3 to 6 km/h. Some larger models can go faster. For young children, ideally choose a model with a low speed or several speed settings.

Parents can give simple tasks, such as “drive to the tree”, “stop at the line” or “drive round the cone”. This turns driving into a game in which children practise listening, steering, stopping and choosing a direction.

Definitely. When a child is allowed to steer, choose where to go and learn to stop or turn, they gain more confidence. Parents can help with the remote control where needed, while the child still feels they are driving on their own.

A child uses several skills at once: steering with their hands, accelerating with their foot, sitting upright, looking around and reacting to obstacles. This way, hand-eye coordination, foot control, spatial awareness and balance are practised in a fun way.

Yes, an electric ride-on car contributes to children's development in a playful way. While driving, they practise steering, reacting, looking where they're going and judging distance and space. Among other things, this develops motor skills, coordination and independence.

Yes, an electric ride-on car is a popular gift for children who like to play outside. Kids love being able to control things themselves.

Some models appear to have two seats, but that does not always mean they are suitable for two children at the same time. Check the seating space and maximum load of the model.

A 6V ride-on car is usually suitable for younger children and flat surfaces. A 12V model often has more power and suits slightly older children. A 24V model is generally more powerful and suitable for heavier loads or larger models, usually 2-seaters.

It's better to store the car somewhere dry and sheltered. Rain, damp and direct sunlight can affect the electronics, battery, paintwork and plastic parts. Don't use the car in wet weather or drive it through puddles.

Electric ride-on cars run best on flat, firm surfaces such as paving, tarmac, concrete or a smooth garden path. They usually cope very well with grass and gravel too, depending on the type of wheels. On sand or slopes the car may not run as well and the battery will run down faster.

In all our ride-on cars, the child can accelerate, steer and stop by themselves. Parents can also control them with a remote control. We find that children usually start driving on their own from around 30–36 months.

With a remote control, parents can steer the electric ride-on car or step in when needed. This is especially handy for young children who can't yet steer or brake well on their own.

Yes, as long as the car suits the child's age and height and is used under adult supervision. Many models have a seat belt, soft start, a parental remote control and a limited speed.

The run time depends on the battery, the child's weight, the surface and the use of features such as lights or music. On average, a child can drive for about 60 to 90 minutes on a full battery.

Some pedal go-karts have a freewheel mechanism or gear system that allows children to drive forwards and backwards. This varies by model, so check the product specifications.

Air-filled tyres offer more comfort and grip, especially on uneven ground. Solid tyres need little maintenance and can't get a puncture, but give a slightly less smooth ride.

A pedal go-kart runs best on flat, firm surfaces such as paving, tarmac, concrete or a smooth garden path. On grass, sand or gravel, pedalling can be harder work, depending on the type of tyres.

Many pedal go-karts are suitable for outdoor use, but it's better to store them somewhere dry when they're not being used. Over time, rain, damp and direct sunlight can affect the frame, the tyres and the moving parts.

Yes, as long as the pedal go-kart suits the child's age and height and is used on a safe surface. Ideally, choose a model with a sturdy frame, good brakes and stable wheels. Adult supervision is recommended, especially for young children.

Pay particular attention to the child's age and height, the maximum load, the adjustable seat, the tyres, the braking system and how sturdy the frame is. For younger children, a light model that is easy to steer is often the best choice.

Our pedal go-karts are generally suitable for children from age 3 and up to 30–40 kg. Always check the recommended age, the maximum load and how far the seat can be adjusted.

A push car usually requires little to no maintenance. Regularly check if the wheels turn properly, if all parts are securely attached, and clean the push car with a slightly damp cloth.

Preferably not. It's better to charge the battery before it is completely flat. Also charge the battery regularly when the car isn't used for a long time, to preserve the battery's lifespan; once a month is recommended.

Yes, a little maintenance is important. Regularly check the wheels, screws, plugs, battery and charger. Clean the car with a slightly damp cloth and store it somewhere dry.