First, check your spam folder. If there's nothing there, please contact our customer service so we can check if you entered your email address correctly.

With us you can pay safely and easily with various reliable payment methods. Depending on your location, the following options are available:

• PayPal - pay securely without having to re-enter your card or bank details
• iDEAL - for customers in the Netherlands, pay directly via your own bank
• Apple Pay - fast and easy mobile payments via iPhone or Apple Watch
• Bancontact - pay with a Belgian bank card
• Visa & Mastercard - Worldwide accepted credit cards for extra flexibility
• Klarna (Buy Now, Pay Later) - enjoy your purchase immediately and pay later (if available)

All payments are processed through secured payment providers, so that your order is handled safely and reliably.

The license plate and/or driver's license are located on the outside of the box, in a plastic sleeve on the side. First, check all sides. Can't find it? Then send us photos of all sides of the box. We'll contact you as soon as we've reviewed the photos.

Yes, our electric ride-on vehicles comply with the applicable. European safety and quality standards and are CE certified. The products have been tested in accordance with applicable regulations and are suitable for safe use by children. Adult supervision is recommended.

For direct support we recommend our live chat. For more detailed questions you can fill out the contact form and our team will respond as soon as possible.

Yes, our electric ride-on vehicles comply with the applicable. European safety and quality standards and are CE certified. The products have been tested in accordance with applicable regulations and are suitable for safe use by children. Adult supervision is recommended.

The following applies to all our products: 2-year legal warranty. This warranty covers manufacturing errors and defects present upon delivery.

Wearing parts, such as batteries, wheels and other consumables, are not covered by the standard warranty. For certain products it is possible to extend the warranty expandable with an additional warranty package.

All our products come with a standard warranty of 2 years.

First, check your spam folder. If there's nothing there, please contact our customer service so we can check if you entered your email address correctly.

With us you can pay safely and easily with various reliable payment methods. Depending on your location, the following options are available:

• PayPal - pay securely without having to re-enter your card or bank details
• iDEAL - for customers in the Netherlands, pay directly via your own bank
• Apple Pay - fast and easy mobile payments via iPhone or Apple Watch
• Bancontact - pay with a Belgian bank card
• Visa & Mastercard - Worldwide accepted credit cards for extra flexibility
• Klarna (Buy Now, Pay Later) - enjoy your purchase immediately and pay later (if available)

All payments are processed through secured payment providers, so that your order is handled safely and reliably.

Almost all of our products are delivered as a kit, but don't worry, with the included manual and clear assembly instructions, everything is easy to assemble.

Battery life depends on the battery type and usage:

• Lithium battery: average 4–5 years
• Lead-acid battery: average 2–3 years

To keep the battery in good condition, we recommend this charge at least once a month, even when the vehicle is not in use. In addition, make sure that the maximum charging time is not exceeded.

A ride-on car has an average charging time of 4 to 8 hoursFor the first time, 10-12 hours recommended to ensure the battery is properly charged the first time. Do not exceed the maximum charging time shown in the manual.

Yes, most parts like engines, wheels, screws, and more are available. Feel free to contact us, we're happy to help.

Absolutely! Our technical team has extensive knowledge of all our products. Have any questions or run into any problems? Don't worry, we're always here to help!

Unfortunately, our products aren't fond of water adventures. So don't leave them out in the rain or ride through deep puddles. A few drops won't hurt, though!

Most of our quads do not come with a remote control, as they are designed for children who can operate the vehicle independently.

Most electric kids cars travel at a speed between 3 and 6 km/h. Depending on the model and voltage, the speed may vary and in many cases can be adjusted with a remote control.

Indication per voltage:

• 6V: approx. 3–4 km/h
• 12V: approx. 3–6 km/h
• 24V: approx. 6–12 km/h

Electric kids cars are generally suitable for children from 1 to 6 years, depending on the model. We recommend always consulting the product description for the exact age indication.

From about 1 year children can ride safely with the help of the remote control. From 2 to 3 years many children can drive independently.

Kids quads and buggys are perfect for adventures on grass, gravel, and other rough surfaces. Always check the product page for recommended surfaces.

Yes, many of our models have working headlights and sound effects, such as a horn and engine sounds.

A two-seater ride-on car is not always immediately recognizable by the number of seats. Therefore, always check the product specifications to see if the vehicle is suitable for two children.

In addition, you can often recognize that it is a two-person model because it steering on one side is placed instead of in the center. Using our filter options you can easily select the number of seats.

Mechanical ride-on horses move forward by means of a mechanical drive system that mimics a natural galloping motion. By moving themselves, the child can propel the ride-on pony forward, creating a realistic and playful riding experience.

First, check the tracking information for more details about the delivery. Sometimes a package is left with a neighbor or in a safe place around the house.

Have you checked everything and still can't find the package? Please contact our customer service. We will initiate an investigation with the carrier. Please note that this investigation may take up to 14 days may take time.

You can check the status of your order via the track & trace link You received an email from us. By entering your track & trace code or order number and e-mail, you'll receive more information about the current location of your package and its expected delivery time.

Didn't receive a track & trace code or is the information incorrect? Please feel free to contact our customer service, and we'll help you further.

Unfortunately, this is not always possible, but you can usually choose to receive the package at a collection point or at a later time via the track & trace link.

Enjoy free shipping on all our products from a minimum order amount. The minimum order amounts and shipping costs vary by country.

The following minimum order amounts apply for free shipping:

• Belgium, Netherlands, France, Germany, and Austria: €99
• Spain, Italy, Portugal, United Kingdom, Ireland, and Poland: €119

For orders below these amounts, the following shipping costs apply:

• Belgium: €6.95
• Netherlands: €7.95
• Germany: €8.95
• France: €9.95
• Poland: €11.95
• Austria, Spain, Portugal, and Ireland: €12.95
• Italy: €13.95
• United Kingdom: €17.95

For other countries, a fixed shipping cost applies:

• Finland and Sweden: €20
• Denmark, Bulgaria, Hungary, and Slovenia: €35
• Slovakia, Romania, and Czech Republic: €20

Note: In some cases, an extra surcharge may be charged for heavier or bulky packages, depending on the size or weight of the product. If applicable, this will always be clearly stated during checkout.

Delivery time depends on the country of destination. Orders placed before 13:00 are placed, are shipped the same business day.

Estimated delivery times per country:

• Belgium / Netherlands: 1 working day
• France: 2-3 working days
• Germany: 1-2 working days
• Spain: 3 working days
• Italy: 2-4 working days
• Portugal: 4 working days
• UK: 2-3 business days
• Austria: 2 working days
• Finland: 4 working days
• Sweden: 3-4 working days
• Ireland: 4-5 business days
• Denmark: 2 working days
• Bulgaria / Croatia: 4 working days
• Slovenia: 3 working days
• Poland: 2-3 working days
• Slovakia: 3 working days
• Romania: 3 working days
• Czech Republic: 2-3 working days

NOTE: Delivery times are approximate and may vary due to external factors such as carrier workloads or customs clearance. For more information, please consult our shipping policy.

As soon as your order has been shipped, you will automatically receive a track & trace email with a personal tracking link.

Through this link you can follow the status of your shipment. On the tracking page, you have the option to enter your postal code which allows you to view additional information about your order, such as the delivery status and the expected delivery time.

Didn’t receive a track & trace? First, check your spam or junk email folder. If you don’t find the email there, please feel free to contact our customer service via the contact form on our website.

We currently ship to the following countries:

• Belgium
• The Netherlands
• France
• Germany
• Spain
• Italy
• Portugal
• United Kingdom
• Austria
• Finland
• Sweden
• Ireland
• Denmark
• Bulgaria
• Croatia
• Slovenia
• Poland
• Slovakia
• Romania
• Czech Republic

NOTE: Delivery to islands is currently not possible. However, we are working to provide additional shipping options for islands in the future. For more information, please consult our shipping policy.

If you are not home at the time of delivery, the carrier will make another delivery attempt or take the package to a collection point. The number of delivery attempts varies by carrier:

• DPD: 1 delivery attempt, then delivery to a collection point
• DHL: 2 delivery attempts, then delivery to a DHL ServicePoint
• UPS: 3 delivery attempts, then delivery to a UPS Access Point

Our carriers (DPD, DHL and UPS) also offer various delivery options, including:

• Delivery at a pre-specified time safe location
• Pick up at a collection point in the neighborhood
• Collection from our warehouse

The exact delivery options and next steps can always be found in the tracking information of your shipment.

Did your product arrive damaged, defective, incomplete, or incorrectly delivered? Please contact our customer service we will resolve this for you as quickly as possible and, if applicable, arrange for a collection or a return label.

If you wish to return a product for another reason, such as a change of preference or exchanging for another model, you can do so within 30 days after receipt. In this case, you are responsible for returning the product yourself.

Return Policy:

• The product must unused, in new condition and in the original packaging are returned
• The product should be recycled if possible completely disassembled to be
• If disassembly is not possible, the product must be carefully wrapped for protection

After receipt, the product will be shipped within 3–5 business days checked. Once the return is approved, the amount will be refunded. Please allow a processing time of 3–5 business days before the amount is visible on the original payment method.

To register a return, please contact us via the contact form on our website.

Once we have received the returned product received and checked, the refund will be made within 3 to 5 working days incorporated.

After processing, depending on your payment method and bank It will take a few business days for the amount to appear in your account. You will automatically receive confirmation of this by email.

We're sorry to hear your product arrived damaged. In that case, please contact our customer service as soon as possible and mention you order number. If possible, we ask you to send photos of the damage, so that we can assess your application more quickly.

After receiving your report, we will work together to find a suitable solution, such as sending a replacement part or replacing the entire product. Our team will do everything we can to handle this for you as quickly and carefully as possible.

Ride-on horses only require attaching the head to the body as indicated in the manual. You do not need to assemble anything else.

Ride-on horses are mainly suitable for indoor use on a flat surface. Some models can also be used outdoors on smooth tiles or a flat terrace, but avoid sand, gravel, wet surfaces, and uneven terrain.

No, ride-on horses do not need batteries to operate. Some models do have batteries for sound effects, such as neighing or galloping sounds.

A ride-on horse moves forward through an up-and-down galloping motion by the child. By moving their body and using the footrests, the horse moves without batteries or a motor.

Yes, a ride-on toy encourages movement, balance, coordination, and muscle development. It also helps children gain more confidence in moving and walking independently.

Each ride-on car usually has a maximum load capacity of up to 25kg. This is stated in the product information. Do not exceed this maximum weight, as it can affect the safety and lifespan of the product.

The child must be able to firmly place both feet on the ground while sitting comfortably on the seat. If the legs are stretched out too far or pulled up too high, the push car is less suitable.

Many ride-on cars are suitable for both indoor and outdoor use. However, check the type of wheels: soft or rubber wheels are often better for indoors, while sturdy plastic wheels work well on patios or driveways.

Yes, provided the ride-on car suits the child's age and development. Choose a sturdy model with stable wheels and rounded edges. Preferably use the ride-on car under adult supervision.

Ride-on cars are often suitable from about 1 year old, depending on the model. Always pay attention to the recommended age, seat height, and stability of the ride-on car.

Most models perform best on flat surfaces such as tiles, asphalt, concrete, or a smooth driveway. On grass, gravel, sand, or slopes, the children's motorbike works well but the battery drains faster.

Yes, provided the motor is suitable for the child's age and height and is used under supervision. Pay attention to a stable construction, good wheels, simple controls, and possibly training wheels for extra balance. Always use the motor on a safe, flat surface.

The speed varies by model. Many electric children's motorcycles travel at about 3 to 6 km/h. Some larger models can go faster. For young children, it is preferable to choose a model with a low speed or multiple speed settings.

Parents can give simple commands, such as "drive to the tree," "stop at the line," or "make a circle around the cone." This way, driving becomes a game where children practice listening, steering, stopping, and determining direction.

Sure. When a child is allowed to steer themselves, choose where to drive, and learn to stop or turn, they gain more confidence. Parents can assist with a remote control where needed, while the child still feels independent driving.

A child uses several skills at the same time: steering with the hands, accelerating with the foot, sitting upright, looking around, and reacting to obstacles. This way, hand-eye coordination, foot control, spatial awareness, and body balance are practiced in a fun way.

Yes, an electric ride-on car playfully contributes to children's development. While driving, they practice steering, reacting, looking where they are going, and estimating distance and space. This stimulates motor skills, coordination, and independence, among other things.

Yes, an electric ride-on car is a popular gift for children who like to play outside. Kids love being able to control things themselves.

Some models appear to have two seats, but that does not always mean they are suitable for two children at the same time. Check the seating space and maximum load of the model.

A 6V children's car is usually suitable for younger children and flat surfaces. A 12V model often has more power and is suitable for slightly older children. A 24V model is generally more powerful and suitable for heavier loads or larger models, usually 2-seaters.

It is better to store the car dry and sheltered. Rain, moisture, and direct sunlight can affect the electronics, battery, paint, and plastic parts. Do not use the car in wet weather or through puddles.

Electric ride-on cars perform best on flat, solid surfaces such as tiles, asphalt, concrete, or a smooth garden path. They usually also drive very well on grass and gravel, depending on the type of wheels. On sand or slopes, the car may not drive as well and the battery will drain faster.

In all our children's cars, the child can accelerate, steer, and stop by themselves. Additionally, they can also be controlled by parents using a remote control. We notice that children usually start driving on their own from 30-36 months.

With a remote control, parents can operate the electric children's car or intervene when necessary. This is especially useful for young children who are not yet able to steer or brake well on their own.

Yes, provided the car is suitable for the child's age and height and is used under adult supervision. Many models have a seatbelt, soft start, remote control for parents, and a limited speed.

The driving time depends on the battery, the child's weight, the surface, and the use of features such as lighting or music. On average, a child can drive for about 60 to 90 minutes on a full battery.

Some pedal go-karts have a freewheel mechanism or gear system that allows children to drive forwards and backwards. This varies by model, so check the product specifications.

Pneumatic tires offer more driving comfort and grip, especially on uneven surfaces. Solid tires require less maintenance and cannot get punctured, but they provide a slightly less smooth ride.

A pedal go-kart performs best on flat and firm surfaces such as tiles, asphalt, concrete, or a smooth garden path. On grass, sand, or gravel, pedaling can be harder, depending on the type of tires.

Many pedal go-karts are suitable for outdoor use, but it is better to store them dry when not in use. Rain, moisture, and direct sunlight can eventually affect the frame, tires, and moving parts.

Yes, provided the go-kart suits the child's age and height and is used on a safe surface. Preferably choose a model with a sturdy frame, good brakes, and stable wheels. Adult supervision is recommended, especially for young children.

Pay particular attention to the child's age and height, the maximum load capacity, the adjustable seat, the tires, the braking system, and the sturdiness of the frame. For younger children, a light and easy-to-control model is often the most suitable.

Our go-karts are generally suitable for children from 3 years old up to 30-40kg. Always check the recommended age, maximum load, and seat adjustability.

A push car usually requires little to no maintenance. Regularly check if the wheels turn properly, if all parts are securely attached, and clean the push car with a slightly damp cloth.

Preferably not. It is better to charge the battery before it is completely empty. Also, charge the battery regularly when the car is not used for a long time to maintain the battery's lifespan; once a month is recommended.

Yes, limited maintenance is important. Regularly check the wheels, screws, plugs, battery, and charger. Clean the car with a slightly damp cloth and store it in a dry place.